ArtisDomus · Contact
Contact
Enquiries go by email. Polina Surina reads and answers each one, and she leads every engagement herself.
Published by ArtisDomus, written by Polina Surina.
hello@A first message
Start with four facts: the asset, the place, the decision and the timing.
Keep the first message short. Say what the asset is, where it is, who will decide, and by when something has to happen. If a decision has already been made, say so. If you have tried something that did not work, add a sentence about it.
Documents about a collection can wait until the first conversation. Send what describes the problem. Keep inventories, valuations and correspondence with galleries until they are asked for.
Enquiries fall under six subjects: a private collection, real estate and hospitality, a brand collaboration, an institutional or press matter, a dialogue with an artist, and anything else. It helps to name one of them in the subject line.
What happens next
You hear back from the person who would do the work.
Polina Surina writes the first reply. If the practice can take the problem on, the next step is a conversation about the goal, the people involved and the constraints. If the problem falls outside the practice’s work, she says so plainly.
Terms are agreed in writing before any work starts. The letter of engagement sets out how the fee is worked out and what happens to every discount. What a contract with an art advisor says explains the clauses.
Artists, galleries and press
Artists, galleries and journalists write to the same address.
Artists should use the subject line Artist dialogue. The practice acts for owners, and the artist records are working documents for them.
Galleries sometimes offer an introduction fee. The practice declines it, because it takes no commission from a seller in any form.
Journalists should use the subject line Press. The engagement named in the press is described in the case studies.
Where and in which languages
The practice advises in Paris, Malta, the United Kingdom, Qatar and the Gulf.
The working language is English, with Arabic to follow.
Why there is no form
Enquiries arrive by email, and no database of them is kept.
There is no enquiry form. A form would need a database and a decision about consent. Before it collects anything through a form, the practice publishes its privacy notice. An email reaches one inbox and one reader.